India's Top BPO Companies: A Guide to the Best in the Business

India’s Top BPO Companies: A Guide to the Best in the Business

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Are you searching for the leading BPO companies in India? Look no further! In this blog, we present to you the top 10 BPO companies in India. With their expertise and cutting-edge solutions, these companies have cemented their position as industry leaders. They have consistently delivered exceptional results across service areas like customer support, technical assistance, data processing, data management, and related back-office processes. 

Here, we are briefing about the top BPO companies, exploring their services, specialties, and the value they can bring to your organization. Join us and discover the perfect BPO partner to propel your business toward success.

1. Accenture

Accenture
Accenture

Founded: 1989 (under the name Anderson Consulting)

Accreditations/USPs:

  • Extensive global presence with offices across 49 countries, 200+ cities 
  • 738K employees worldwide
  • 9K clients served across 120+ countries

Accenture is a consulting firm. Its primary offerings include technology, business and management consulting services, digital marketing, mobility services, analytics, software development, business process outsourcing, and managed operations. It has a strong reputation for technology and digital transformation services and a diverse portfolio covering various industries such as healthcare, finance, and technology. 

2.  SunTec India

SunTec India
SunTec India

Founded: 1999

Accreditations/USPs:

  • CMMI Level 3 certified organization
  • HIPAA compliance-certified organization
  • ISO/IEC 27001:2013 certified 
  • ISO 9001:2015 certified 
  • Experience in serving 8530+ clients across 50+ countries 
  • A workforce of 1500+ employees

SunTec India is a leading IT and BPO company. They specialize in delivering comprehensive solutions to businesses worldwide and have a 95% client retention rate. They offer a wide range of services, including healthcare, eCommerce, mortgage BPO, sales and marketing support, invoice processing, and customer support. They also offer business process support for specialized use cases, like web research, data annotation, and solution automation. 

3. Cognizant

Cognizant
Cognizant

Founded: 1994

Accreditations/USPs:

  • 355,300 employees worldwide
  • Ranked 194th in the 2022 Fortune 500 report
  • Named a “Leader” in the Salesforce ecosystem
  • Present across 36+ countries 

Cognizant is an IT and consulting service provider company. It has been a Fortune 500 company since 2011. Cognizant offers a comprehensive range of solutions to address complex business challenges. Their core strengths lie in digital transformation, leveraging technologies like AI, analytics, cloud, and cybersecurity to drive innovation and optimize business outcomes. Through BPO support, they are also dedicated to delivering strategic solutions that help clients succeed in the rapidly evolving digital landscape. 

4. Wipro Technologies

Wipro Technologies
Wipro Technologies

Founded: 1945

Accreditations/USPs: 

  • CMMI Level 5 certified organization
  • Strong expertise in technology consulting, IT services, and business process outsourcing
  • A workforce of over 256K employees
  • Extensive experience in serving global clients across various industries
  • Commitment to sustainability and social responsibility through initiatives like Wipro Earthian and Wipro Cares

Wipro is a global leader renowned for technology consulting, IT services, and business process outsourcing (BPO). Focused on innovation, digital transformation, and emerging technologies, Wipro helps organizations stay ahead in the dynamic business landscape. In business process support, they mainly offer supply chain management, data operations, knowledge services, finance and accounting services, and eCommerce support. 

5.  IBM

IBM
IBM

Founded: 1911

Accreditations/USPs:

  • Global leader in technology and consulting services
  • Strong focus on leveraging advanced technologies like AI, cloud computing, and blockchain
  • Presence across 177 countries 
  • One of the largest workforces in the world

IBM is a multinational technology corporation. With a strong emphasis on advanced technologies such as AI, cloud computing, and blockchain, IBM stays at the forefront of innovation. Their extensive portfolio includes IT infrastructure management, application development, business process outsourcing, and more. They offer finance and accounting BPO, HR outsourcing, marketing services, B2B & B2C sales operations, and customer support, among other business process support services. 

6. Genpact

Genpact
Genpact

Founded: 1997

Accreditations/USPs:

  • Global delivery network with operations in 30+ countries
  • A workforce of 115,000 people 
  • 800 clients across the globe

This company specializes in digital transformation and business process management and has established itself as a trusted BPO partner for organizations worldwide. With deep industry expertise spanning sectors such as banking, insurance, healthcare, and manufacturing, GenPact offers tailored solutions to address complex business challenges. Leveraging advanced analytics capabilities, GenPact enables data-driven insights and informed decision-making. With a global delivery network and operations in multiple countries, GenPact delivers impactful solutions that drive business growth and transformation.

7. Invensis

Invensis
Invensis

Founded: 2000

Accreditations/USPs:

  • A global clientele of 1000+ companies 
  • A team of 5000+ experienced professionals 
  • ISO 9001:2015 Certified
  • ISO 27001:2013 Certified
  • HIPAA compliant organization 

This BPO company brings expertise in IT services, back-office support, and digital marketing to organizations seeking seamless solutions. With a focus on data-related operations, Invensis specializes in data entry, data processing, data management, and back-office support. They understand the critical importance of maintaining high standards of quality, confidentiality, and data security. Their commitment to safeguarding sensitive information and maintaining privacy sets them apart as a trusted partner. 

8. HCL Technologies

HCL Technologies
HCL Technologies

Founded: 1976

Accreditations/USPs:

  • 225K employees worldwide 
  • Presence across 60 countries 
  • ISO 9001, ISO 27001, and ISO 20000 certified
  • One of the top Big Tech companies in India

While HCL Technologies is an IT and consulting company, it has a dedicated BPO branch with “delivery centres” in India, the Philippines, Latin America, the USA, Northern Ireland, and Europe. The company’s core competencies lie in delivering cutting-edge IT solutions, strategic consulting, and innovative digital services. With a forward-thinking approach, HCL Technologies embraces emerging technologies like cloud computing, AI, IoT, and cybersecurity to drive business transformation. Their services span across healthcare, finance, retail, and manufacturing sectors. 

9. TCS

TCS
TCS

Founded: 1968

Accreditations/USPs:

  • CMMI Level 5 assessed the company
  • One of the Fortune 500 company 
  • One of the Forbes Global 2000 company
  • Presence in 150 locations across 46 countries

TCS is a renowned Indian multinational IT and consulting company recognized for its exceptional quality and delivery capabilities. With ISO 27001 certification, TCS ensures the highest standards of information security management. Being a Forbes Global 2000 company, TCS stands at the forefront of the industry. The company’s specialized services cater to diverse sectors such as banking, healthcare, retail, and manufacturing. With a global network of delivery centers and offices worldwide, TCS offers comprehensive solutions to organizations seeking technological innovation and strategic guidance. 

10. Infosys

Infosys
Infosys

Founded: 1981

Accreditations/USPs:

  • Second-largest Indian IT company
  • One of the Forbes Global 2000 company
  • Present across 56+ countries 
  • 343K employees worldwide 
  • 1872+ clients 

Infosys is a multinational organization focused on IT support, digital transformation, and consulting services. It stands as a trusted partner for organizations worldwide, with a global delivery model and seamless business process outsourcing services. Infosys is committed to innovation, sustainability, and social responsibility, driving positive change and creating value for its clients and stakeholders. 

Drive Your Business toward Growth with These Top 10 Indian BPO Companies 

By partnering with these companies, you can leverage their expertise, cost-effective solutions, scalability, and customer-centric approach to enhance operations, improve customer experiences, and cut costs. 

Additionally, it is important to note that India’s BPO industry continues to thrive, attracting businesses from around the world. While this list contains the top Indian BPO companies in 2023, there are several other players out there, specializing in a wide range of services, who offer outsourcing solutions depending on requirements. We hope to keep updating this list as the top ranks change so you can leverage this information and your organization can keep thriving.   

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